Refund policy
Our 5-Day Return Promise
We want you to love what you receive. If something isn't quite right, you have 5 days from delivery to request a return — no questions asked.
What We Accept
For a return to be eligible, your piece should be:
- Unworn and unused — with the security tag **intact and attached**
- In original packaging — exactly as you received it
- With proof of purchase — your receipt or order confirmation
Important: Every garment has a security tag. If the tag is broken, removed, or missing, we cannot accept the return. The tag must remain attached and undamaged.
It's that simple.
How to Start a Return
Found something that doesn't feel right? Reach out to us at contactus@neerzaa.in and let us know. We'll guide you through the process.
Once we approve your return, we'll send you clear instructions on where to send your item. Return shipping costs are the responsibility of the customer. Please wait for approval before sending anything back — we can't accept returns without this first step.
What We Can't Accept
Some items can't be returned for quality or safety reasons:
- Final sale or discounted items
- Personalized or custom orders
- Gift cards
- Items that show signs of wear
If you're unsure whether your item qualifies, just ask — we're here to help.
Refunds
Here's what happens next:
1. We receive and inspect your return
2. If approved, you'll get a refund within 10 business days
3. A handling fee of ₹199 will be deducted from your refund
4. Your original payment method will be credited automatically
Your bank may take a few extra days to process, so be patient with that part.
Having trouble? If more than 15 days have passed since approval and you haven't seen the refund, reach out at **contactus@neerzaa.in** and we'll look into it.
Exchanges
We offer a one-time exchange per order for a different size or colour. Please reach out to us at contactus@neerzaa.in within 5 days of delivery to initiate an exchange. A one-side shipping charge of ₹199 will be applicable on all exchanges.
Damaged or Wrong Item?
Got something that arrived damaged or wasn't what you ordered? Please let us know immediately at contactus@neerzaa.in with photos, and we'll make it right — whether that's a replacement or refund.
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Questions? We're here. Reach out anytime at contactus@neerzaa.in — we love hearing from you.